We'd rather fix your problem than argue about it. If something isn't working, open a support ticket first; most issues are resolved within a day. When a refund is the right answer, here's how it works.

1. First subscription purchase

If Kinode Transcripts isn't for you, request a refund within 7 days of your first subscription payment and we'll refund it in full, no questions asked.

2. After the first 7 days

If the Service was materially broken for more than 24 cumulative hours in a billing month (transcription unavailable, API down, or outputs failing), we will refund the current month on request.
Routine dissatisfaction after the 7-day window (changed your mind, stopped using it) is handled by cancellation: you keep access until the end of the paid period and are simply not billed again.

3. Credit packs

One-time credit purchases are refundable within 14 days of purchase provided the credits are unused. Partially used packs are refunded at our discretion, prorated by remaining credits.

4. Yearly plans

Yearly subscriptions canceled within the first 30 days receive a prorated refund for the unused months minus the standard monthly rate for time used. After 30 days, cancellation stops future renewals and access continues until the period ends.

5. How to request

Open a ticket from the support page (category: Billing), or
Email support@usekinode.app from your account email.

Include the approximate payment date and the reason. Approved refunds are issued to the original payment method within 5–10 business days, depending on your provider.

6. Abuse

Refunds are for genuine cases, not for cycling through quota. Accounts that repeatedly purchase, consume quota, and refund may be declined refunds and/or closed.