Kinode Support Bot
Customer support inside your Discord.
A support desk that lives where your customers already are. AI answers the common questions, real issues become tickets, identity gets verified by customer ID and PIN, and hard problems go to your team.
What it does
If your customers are already in your Discord, that's where your support desk should be. Kinode Support Bot answers common questions from your knowledge base, opens private ticket threads for anything real, and verifies who it's talking to by customer ID and PIN, so account-specific help doesn't leak across users.
Everything mirrors to a web dashboard: ticket history, statuses, priorities, and the full conversation. When the AI reaches the edge of what it knows, it escalates to your team rather than improvising, and the handoff carries the whole thread so nobody has to ask the customer to repeat themselves.
Capabilities
AI first response
Common questions get answered right away from your knowledge base.
Real ticketing
Private ticket channels with full history, status, and priorities, mirrored to a web dashboard.
Identity verification
Customer ID and PIN linking connects Discord users to real accounts safely.
Human escalation
When the AI is out of its depth it says so and hands the thread to your team.
How it works
Install the bot
Invite it to your server and point it at your docs and FAQ content.
AI handles the front line
Common questions get answered in-channel or in DMs, with sources.
Real issues become tickets
Private ticket channels with status and priority, mirrored to the web dashboard.
Humans take the hard ones
Escalations arrive with full context, and your team can answer from Discord or the dashboard.
Use cases
SaaS communities
Handle the how-do-I questions automatically and keep engineers focused on real bugs.
Game studios
Handle account and purchase issues with PIN-verified identity instead of trusting DMs.
Creator memberships
Give paying members a support lane that doesn't depend on you reading every channel.
Indie products
A one-person company gets a 24/7 first-response desk for the price of lunch.